Privacy Policy

1. Introduction

At Fathom ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Company information if you provide it
• Payment information when you subscribe to paid plans
• Profile information you choose to add to your account

Usage Information

We automatically collect information about how you use our Service:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent)
• Technical data (IP address, access times, referring websites)
• Interaction data (how you navigate and interact with Fathoms)

Content Information

We store and process the content you upload, create, or share through our Service, including data files, visualizations, and any associated metadata. You retain ownership of all content you provide.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Process payments and transactions
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer support requests
• Analyze usage patterns to improve our Service
• Prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: With trusted third parties who assist us in operating our Service (e.g., hosting, payment processing)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Public content: Content you choose to make publicly visible through sharing settings

5. Third-Party Connectors

Our Service integrates with various third-party platforms (such as Stripe, Google Analytics, GitHub, and others) to import data for your Fathoms. When you connect these services:

• We only access data you explicitly authorize
• We store only the minimum data necessary to provide our Service
• You can revoke access to connected services at any time
• Each connected service has its own privacy policy governing their data practices

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

• Essential cookies: Required for the Service to function properly
• Analytics cookies: Help us understand how you use our Service
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit your ability to use some features of our Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no security system is impenetrable. We cannot guarantee the absolute security of your information.

8. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal information within 30 days, except for data we are required to retain for legal or regulatory purposes.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at hello@dpth.io. We will respond to your request within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). We process your personal data based on legal grounds including your consent, performance of our contract with you, compliance with legal obligations, and our legitimate business interests. You have the right to withdraw consent, lodge a complaint with a supervisory authority, and exercise all rights outlined in this policy.